FAQs

Yes, each lesson builds on the previous one, so you’ll need to follow them in order. When you finish one module, the next will unlock.

Yes, you must register to be eligible for a certificate.

Yes, codes expire six months after they’re issued.

Choose your union and enter the coupon code provided by your union. (For courses available to excluded managers, enter the name of your employer and the coupon code provided by your employer.)

To reset your password, go to the login link which you can find in the main menu or navigation bar at the top of the web page. Once you click the login link, you will be taken to the login form. At the bottom of the login form, you will see a link that says “Request a new password”. Click this link and you will be asked to fill in your email address or username. Once you fill this in and click submit, an email will be sent to the email address you input to the form. Be sure to check your junk or spam folder in case the email was directed to that folder.

If you are still unable to reset your password, please reach out to us.

The course has five lessons, each taking about 15–25 minutes.

It’s free, thanks to government funding negotiated by CSSBA and CSSEA as part of the collective bargaining process.

If you are having issues logging in with the email address that you had registered with, there are a few steps you can take:

1. Make sure the email address and password are spelled correctly.
2. Check your junk or spam folders of the email address you had registered with. Be sure you have received an email confirming your registration.
3. Reset your password. See the FAQ tab for information on how to reset your password.

If you are still experiencing issues, please reach out to us.

You can find your course progress under the My Courses link in the main menu or navigation bar at the top of the web page. This page is where you will find the courses you are enrolled in, the on-demand courses that come with your Community membership level, your course progress, your letters of completion and your final certificate.

Slow loading may be due to your Iinternet connection. To check your connection speed, visit https://www.speedtest.net/. A good Internet speed is 25 Mbps or higher.

If your connection is above 25 Mbps and you are still experiencing issues, try clearing your cache or using a different browser. To clear your cache, follow these instructions: https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser.

If you are still experiencing issues, please reach out to us.

The quiz may be slow to load due to a user’s internet connection, network speed or bandwidth. To check your connection speed, visit https://www.speedtest.net/. A good Internet speed is at or above 25 Mbps.

If your connection is above 25 Mbps and you are still experiencing issues, try to clear your cache, or try a different browser. To clear your cache, follow these instructions: https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser.

If you are still experiencing issues, please reach out to us.

Yes, you’ll receive a certificate upon completing the course, with an option to share it on social media.

Yes, your progress saves after each lesson. When you return and log in, you can pick up where you left off.